un delivered A7 samsung phone after two months

<p>i sent my samsung A7 phone in for repair at the SAMSUNG EASTGATE STORE ,i had the phone for only four months and it had trouble with the screen,they said it should take a week to get fixed after a week i went to check on my phone and they told me they are waiting for the parts they ordered and i understood , a week went by and i went to get my phone and they told me it should ready in one more day ,i called in the next morning and they said they had a break in and my phone was one of the devices ****** from the store,they said they would call me to let me know what procedures would be taken ,three days went past and they did not call me, i hsd to go out of my way to visit the samsung store and find out what was going on,they said i must blacklist the phone and in a week i should be given a new phone, after a week i did not get my phone they said the insurance on thier side is taking slow, they had to give me the regonial managers contact details to find out what was going on,she said they are waiting to find out from the insurance when they can issue the devices to the customers,last week she said they were able to issue out the devices but my A7 phone was not in stock,i waited this whole week again and was told there is no stock of my phone,its been two months without a phone and im dissappointed at how casual samsung is treating this matter.</p>