1 reviews | Active since Sept 2014
UHD TV - 3 main board replacement in its first year
<p>Good day.</p> <p> </p> <p>I purchased a 48" UHD Smart Samsung TV in November 2015 (Roughly a year ago). Since buying it, the main board has had to be replaced many times. My TV has, again, broken. Trying to log this issue with Samsung, both online and on the phone has been unsuccessful, also the samsung "live chat" option has failed me. </p> <p> </p> <p>Please create an action plan for this issue, a new TV having to be repaired 3 times in its FIRST year of operation is unheard of. After each repair I am told I will recieve feedback on what went wrong, but nothing materialzes.</p> <p> </p> <p>Please provide a way forward...</p>
Good day Kameel,
We have noted your concern, thank you for bringing this matter to our attention. We have referred this matter to our Voice of customers division with reference number: *** who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.
Kind regards
Samsung SA
Good day Kameel,
We have noted your concern, thank you for bringing this matter to our attention. We have referred this matter to our Voice of customers division with reference number: *** who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.
Kind regards
Samsung SA
Following up on this, my TV has been replaced and all is working fine (for now). Thanks Samsung.
Following up on this, my TV has been replaced and all is working fine (for now). Thanks Samsung.