****ty service and empty promises from Samsung

So i bought a Samsung note 9 about nine months ago, my first battery exploded abiut 3 months ago, i tool the phone in to be fixed, installed a new Samsung battery and now its swillen up again, the battery only last about 3 hours and it get supper hot, i spoke to Samsung they told me that they will collect the phone from my house Today..... i have sent them 2 emails got no response, so i tried phoning them, got through but they couldn't really assist me.

This is un acceptable as i payed for a propper phone but all i get is ****!!!! I have sent them pictures of the swollen back side of the phone and they responded over the phone that the are not going to replace the phone as it looks like the phone was broken by me!!!! Shicking!!!!!

I told them that i dont have another phone that i can use while they fix this phone but they couldn't understand that, so i went out and bought a new phone today because they told me that they will collect the phone today, and have it back by me within a week.... well they couldn't even keep their word or let me know that they are not coming to collect today.

My lawyer's will handle the situation from here on as they are not taking me serious and think that i want a new phone just for the fun of it. I dont want a new phone just for the fun of it, i think that it is only fair that i get what i payed for and at this stage i only had issues...