WA
Warren A
1 reviews | Active since Jul 2015
01 Aug 2022, 16:43
****ty pricing of repairs
Samsung note 8 glass back is the same price as a new battery. Bad design by samsung to be paid by customers. Poor show from Samsung and now feel ****ed than I purchased a Tab S8+. Might as well buy Apple if they going to treat us like Apple customers.
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
01 Aug 2022, 16:55Good day, Warren.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^JL
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^JL
Samsung South Africa's reply01 Aug 2022, 16:55
Official
Good day, Warren.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^JL
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^JL
WA
Warren A's updateReviewer Update
01 Aug 2022, 18:05I am not happy to support Samsung if you going to charge R1200 for a piece of glass (back of phone). R1300 for a battery I can understand but how can you justify R1200 for glass that will just break again. Its not as if Samsung has made the glass any stronger or resistant to cracking. I cannot comprehend how you guys get to this figure when the stats tell it all about the devices. Back glass was a ******* idea to begin with and we as customers are not to pay for this major flaw in the design process. I have also never claimed against any Samsung for device before. I have purchased Samsung since the Note 2 and have had several Samsung phones between this Note 8 and my first Note 2. I feel I better return my Tab S8+ to Vodacom before I am further dissapointed by Samsung.
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Warren A's update01 Aug 2022, 18:05
Reviewer Update
I am not happy to support Samsung if you going to charge R1200 for a piece of glass (back of phone). R1300 for a battery I can understand but how can you justify R1200 for glass that will just break again. Its not as if Samsung has made the glass any stronger or resistant to cracking. I cannot comprehend how you guys get to this figure when the stats tell it all about the devices. Back glass was a ******* idea to begin with and we as customers are not to pay for this major flaw in the design process. I have also never claimed against any Samsung for device before. I have purchased Samsung since the Note 2 and have had several Samsung phones between this Note 8 and my first Note 2. I feel I better return my Tab S8+ to Vodacom before I am further dissapointed by Samsung.
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Warren A's updateReviewer Update
02 Aug 2022, 11:49Samsung happy to close ticket without reviewing their ridiculous price on their back glass. ******* service all round.
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Warren A's update02 Aug 2022, 11:49
Reviewer Update
Samsung happy to close ticket without reviewing their ridiculous price on their back glass. ******* service all round.