PJ
Pieter J
1 reviews | Active since Feb 2017
28 Jan 2022, 06:16
****ty one connect
So why is it , that no one told you when buying a samsung product that when you have a one connect and if it suddenly stops working your whole tv is ****ing useless. Cant even wwatch netflix or youtube on it , which is why i used it for. My remote doesnt work , nothing works. Now a R25000 tv is ****ing worthless. And will samsung help with this or find a way to go past this ?
Helpful (0)
Replies (7)0
Replies (7)PJ
Pieter J's updateReviewer Update
28 Jan 2022, 06:37And on top of that i cant seem to buy a new one , so am i totally ****ed then ?
PJ
Pieter J's update28 Jan 2022, 06:37
Reviewer Update
And on top of that i cant seem to buy a new one , so am i totally ****ed then ?
PJ
Pieter J's updateReviewer Update
28 Jan 2022, 07:29so i placed it in the freezer for 30 mins and now it works again so far ... So strange....
PJ
Pieter J's update28 Jan 2022, 07:29
Reviewer Update
so i placed it in the freezer for 30 mins and now it works again so far ... So strange....
PJ
Pieter J's updateReviewer Update
28 Jan 2022, 07:44And it lasted for 20 min and its dead again
PJ
Pieter J's update28 Jan 2022, 07:44
Reviewer Update
And it lasted for 20 min and its dead again
Samsung South Africa's replyOfficial
28 Jan 2022, 08:03Good morning Pieter ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply28 Jan 2022, 08:03
Official
Good morning Pieter ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
PJ
Pieter J's updateReviewer Update
28 Jan 2022, 15:47Ok so thank you for the feedback. But I have to pay someone R700 + the charges for the small box to be fixed , where as I can take it to the place to be repaired. And why is it that products like this is put on the market so that once a small useless plastic box starts to mess around 25k tv is useless , remote not working , cant even watch Netflix. And according to the agent , the tv lasted 5 years and that is more than enough. So Samsung builds their products to only last like 4 years maybe ? Why aren't we informed by the resellers that this small useless box needs to be placed in a case of gold because its much more important than the tv itself. Very dissapointed in the feedback i got from the agent especially after paying so much for a product. I was a big Samsung fan over the years and only recommended it to everyone and now this happens. Don't even take care of their clients.
PJ
Pieter J's update28 Jan 2022, 15:47
Reviewer Update
Ok so thank you for the feedback. But I have to pay someone R700 + the charges for the small box to be fixed , where as I can take it to the place to be repaired. And why is it that products like this is put on the market so that once a small useless plastic box starts to mess around 25k tv is useless , remote not working , cant even watch Netflix. And according to the agent , the tv lasted 5 years and that is more than enough. So Samsung builds their products to only last like 4 years maybe ? Why aren't we informed by the resellers that this small useless box needs to be placed in a case of gold because its much more important than the tv itself. Very dissapointed in the feedback i got from the agent especially after paying so much for a product. I was a big Samsung fan over the years and only recommended it to everyone and now this happens. Don't even take care of their clients.
PJ
Pieter J's updateReviewer Update
28 Jan 2022, 15:49Seems I have to keep the box in the fridge every time I want it to work for 1 episode of something on Netflix .
PJ
Pieter J's update28 Jan 2022, 15:49
Reviewer Update
Seems I have to keep the box in the fridge every time I want it to work for 1 episode of something on Netflix .
PJ
Pieter J's updateReviewer Update
04 Feb 2022, 09:17Ok so since this review i was contacted and promised a samsung repair agents number and still nothing yet. Do you guys forget about your loyal customers
PJ
Pieter J's update04 Feb 2022, 09:17
Reviewer Update
Ok so since this review i was contacted and promised a samsung repair agents number and still nothing yet. Do you guys forget about your loyal customers