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Neelen P
1 reviews | Active since Sept 2019
18 Dec 2019, 16:52
Two New Samsung A50 probem phones
I bought 2 new x A50 cell phones from Telkom on contract on 29 November 2019. One worked fine whilst the other had only 16GB of memory - should have128GB. I had to take it back to the store as the software needed upgrading. On Thursday, 12 December 2019 the phone that was working started having charging problems. I took it into Samsung repair centre and was told there was a charging problem and the phone needed to be repaired. What a nuisance it is to buy 2 new products and have endless problems and run arounds. Be very careful when buying a Samsung product.
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Replies (2)
Samsung South Africa's replyOfficial
18 Dec 2019, 16:53Good day Neelen
We are sorry to hear about your experience.
We are sorry to hear about your experience.
We would like to escalated your concerns and our Voice of Customer department will be in contact with you to discuss the issues you have raised.
Please send us a private message with your contact details or alternatively email us on tellus @samsung. com.
Kind regards,
The SamsungSA Team:^LZ
The SamsungSA Team:^LZ
Samsung South Africa's reply18 Dec 2019, 16:53
Official
Good day Neelen
We are sorry to hear about your experience.
We are sorry to hear about your experience.
We would like to escalated your concerns and our Voice of Customer department will be in contact with you to discuss the issues you have raised.
Please send us a private message with your contact details or alternatively email us on tellus @samsung. com.
Kind regards,
The SamsungSA Team:^LZ
The SamsungSA Team:^LZ
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Neelen P's updateReviewer Update
18 Feb 2020, 10:21I collected my repaired phone on 31 January 2020 and reported to the VOC manager, Phumla that phone has been damaged whilst in repair. It is almost 3 weeks and Phumla is avoiding me.
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Neelen P's update18 Feb 2020, 10:21
Reviewer Update
I collected my repaired phone on 31 January 2020 and reported to the VOC manager, Phumla that phone has been damaged whilst in repair. It is almost 3 weeks and Phumla is avoiding me.