Two month wait for cellphone repair

I booked my Sumsung S4 mobile phone for repairs at The Pavilion Sumsung store about two months ago. My cellphone, which had a cracked screen, was still under warranty at that time. To date, I only have excuses from the shop with regards to the release of my mobile devide. I phoned today and the consultant told me that the parts or on order! Really? <br> <br> I hope I never have to deal with Sumsung ever again. Shocking service and utterly bad experience!