TA
Tyrone A
1 reviews | Active since Feb 2021
19 Feb 2021, 12:21
TV was delivered, thanks Samsung
An update that Samsung have contacted me and delivered on their promise.
Turns out orders were cancelled because of new promotions taking place.
So now I'd only like to suggest that Samsung work on communicating such things to customers before the customers panic when seeing their orders are cancelled. Or even having their tier 1 teams informed so they can inform the customer accordingly when contacted. It should not be necessary for anyone to go to these lengths to get information that should be readily available.
Helpful (0)
Replies (2)0
Replies (2)Samsung South Africa's replyOfficial
19 Feb 2021, 12:23Good Day Tyrone,
Thank you for posting your comment
We really appreciate you taking the time to share your rating with us, apologies for the unexpected delay in receiving your order.
Your feedback we'll help us to improve on our services and to communicate better .
Regards,
Samsung ZA
NM
Thank you for posting your comment
We really appreciate you taking the time to share your rating with us, apologies for the unexpected delay in receiving your order.
Your feedback we'll help us to improve on our services and to communicate better .
Regards,
Samsung ZA
NM
Samsung South Africa's reply19 Feb 2021, 12:23
Official
Good Day Tyrone,
Thank you for posting your comment
We really appreciate you taking the time to share your rating with us, apologies for the unexpected delay in receiving your order.
Your feedback we'll help us to improve on our services and to communicate better .
Regards,
Samsung ZA
NM
Thank you for posting your comment
We really appreciate you taking the time to share your rating with us, apologies for the unexpected delay in receiving your order.
Your feedback we'll help us to improve on our services and to communicate better .
Regards,
Samsung ZA
NM
Samsung South Africa's replyOfficial
19 Feb 2021, 14:38Good Day Tyrone,
Thank you for your feedback.
We have forwarded your feedback to our Service and Promo team.
Regards,
Samsung ZA
SS
Thank you for your feedback.
We have forwarded your feedback to our Service and Promo team.
Regards,
Samsung ZA
SS
Samsung South Africa's reply19 Feb 2021, 14:38
Official
Good Day Tyrone,
Thank you for your feedback.
We have forwarded your feedback to our Service and Promo team.
Regards,
Samsung ZA
SS
Thank you for your feedback.
We have forwarded your feedback to our Service and Promo team.
Regards,
Samsung ZA
SS
