RM
Rob M
1 reviews | Active since Sept 2020
26 Nov 2024, 15:48
TV voucher
Bought 75" Samsung TV on Vodacom contract. Had to redeem voucher online. So many issues 1st TV license sorted same day still could not redeem . Send mail 3 days later , still no reply. Till today seems no one can sort this. Paying for a 10k item I don't have.. Service is horrible. Would never buy a Samsung Item again because of service by Samsung SA . Vodacom should consider not dealing with them in that way as it gives them a bad name in process. Busy canceling the contract now!
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Samsung South Africa's replyOfficial
26 Nov 2024, 15:49Good day Rob,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Samsung South Africa's reply26 Nov 2024, 15:49
Official
Good day Rob,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK