SK
Sandiswa K
1 reviews | Active since Mar 2018
20 Mar 2023, 21:19
TV screen went blank
I bought Samsung TV 58" 07 June 2021 and the TV had to be repaired last year April because screen went black.Samsung sent a technician to fix the TV ge took it way sent it back in may with a new screen,that's what he said.Today the TV is doing the same thing screen just went blank.Samsung must take this TV and not repair it but replace with a new one!I am sick in my stomach already because I know their service is bad
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Replies (2)
Samsung South Africa's replyOfficial
21 Mar 2023, 07:26Good day Sandiswa,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply21 Mar 2023, 07:26
Official
Good day Sandiswa,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
SK
Sandiswa K's updateReviewer Update
23 Mar 2023, 17:13Your voice customer called me today,her name is Normalizing who kept on calling me Sindiswa
I found out that your Samsung 58" are very problematic and she confirmed that right after she asked me the model of my TV.
She furthred explained terms and conditions which in my case did notake sense as the TV has never be able to laste for even a year and it was sent for repair and again after less tjan 12 months it ia sent for another repairs for the same problem.Tv warranty is 2 yearu and my question to Nomazizi was what happens if this TV gives me the same problem and her response was "we will see it then" and if I am not happy with what she is telling me she can write me a letter and take it wherever where they can help as I am in my own rights to complain.I couldn't finish the call I couldn't stand Samsung's service and how you guys **** people.You are very much aware that 58" gives problems yet you want to keep on fixing the same problem up until warranty expires.
I have LG TV I have used it for 8 and it still working.I regret buying from Samsung and I hope people take notice of how Samsung ****s people.
I found out that your Samsung 58" are very problematic and she confirmed that right after she asked me the model of my TV.
She furthred explained terms and conditions which in my case did notake sense as the TV has never be able to laste for even a year and it was sent for repair and again after less tjan 12 months it ia sent for another repairs for the same problem.Tv warranty is 2 yearu and my question to Nomazizi was what happens if this TV gives me the same problem and her response was "we will see it then" and if I am not happy with what she is telling me she can write me a letter and take it wherever where they can help as I am in my own rights to complain.I couldn't finish the call I couldn't stand Samsung's service and how you guys **** people.You are very much aware that 58" gives problems yet you want to keep on fixing the same problem up until warranty expires.
I have LG TV I have used it for 8 and it still working.I regret buying from Samsung and I hope people take notice of how Samsung ****s people.
SK
Sandiswa K's update23 Mar 2023, 17:13
Reviewer Update
Your voice customer called me today,her name is Normalizing who kept on calling me Sindiswa
I found out that your Samsung 58" are very problematic and she confirmed that right after she asked me the model of my TV.
She furthred explained terms and conditions which in my case did notake sense as the TV has never be able to laste for even a year and it was sent for repair and again after less tjan 12 months it ia sent for another repairs for the same problem.Tv warranty is 2 yearu and my question to Nomazizi was what happens if this TV gives me the same problem and her response was "we will see it then" and if I am not happy with what she is telling me she can write me a letter and take it wherever where they can help as I am in my own rights to complain.I couldn't finish the call I couldn't stand Samsung's service and how you guys **** people.You are very much aware that 58" gives problems yet you want to keep on fixing the same problem up until warranty expires.
I have LG TV I have used it for 8 and it still working.I regret buying from Samsung and I hope people take notice of how Samsung ****s people.
I found out that your Samsung 58" are very problematic and she confirmed that right after she asked me the model of my TV.
She furthred explained terms and conditions which in my case did notake sense as the TV has never be able to laste for even a year and it was sent for repair and again after less tjan 12 months it ia sent for another repairs for the same problem.Tv warranty is 2 yearu and my question to Nomazizi was what happens if this TV gives me the same problem and her response was "we will see it then" and if I am not happy with what she is telling me she can write me a letter and take it wherever where they can help as I am in my own rights to complain.I couldn't finish the call I couldn't stand Samsung's service and how you guys **** people.You are very much aware that 58" gives problems yet you want to keep on fixing the same problem up until warranty expires.
I have LG TV I have used it for 8 and it still working.I regret buying from Samsung and I hope people take notice of how Samsung ****s people.