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NHLAKANIPHO N

1 reviews | Active since Mar 2014

08 Dec 2016, 13:51

TV scatched\cracked screen glass

<p>Two moths ago, l bought a 55 inch Samsung TV( UA55J5300 ) from Home Corp Kempton Park. I love the tv, its awesome. However, recently while cleaning the screen l noticed scratches\cracks on it. Having preciously bought two samsung 50 inch tv while a similar problem (please see previous complaints on hello peter), l immediately identified that they where caused by the front protective kaylite (Polystyrene mould) rubbing against the tv screen. This seems to be a common problem and l dont know why it has not been attended fixed by Samsung.</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply08 Dec 2016, 16:40
Official

Good day Nhlakanipho,

We have noted your concern, thank you for bringing this matter to our attention.We have referred this matter to our Complaints division who will be in contact with you in this regard.Our sincere apologies for any inconvenience you may have experienced in this regard.

Herewith your reference number: ***

Kind regards

Samsung SA