TV **** from Samsung

I purchased a Note 20 from Vodacom on the 12 November 2020, its been 4 months AFTER I have registered on the Samsung Members to receive my TV and I still did not receive it or receive any communication from Samsung,I got a notification from Samsung Members that it will take 6 to 8 weeks and we are now 4 months down the line. I called Samsung, emailed them my TV license, ID and proof of purchase as I did not receive a confirmation email like they advised, NOBODY responded to my email which was sent on the 25 FEBRUARY 2021, I had to call again today and was told ALL the agents are busy so there was nobody to take my call, this was about 13:40pm but I was promised someone will call me back, its not 16:30 and still no call or TV??????? WHEN THE F IS MY QUERY GOING TO BE SORTED OUT, and please don't reply with an apology, reply with a damn solution....