TV repaired out of warranty

Item: Samsung South Africa
Rating: 5
Author: ernestank E

My Samsung PS51E550 plasma TV developed black lines on the display 3 months after the 2 year warranty expired. I contacted Samsung South Africa. They took me through the process and with the help of the Samsung repair agents in Pretoria they repaired my TV. The Plasma display had blown and the panel had to be replaced.<br> Samsung paid for the parts and I paid for the labour. Thanks Samsung. Great service<br>

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Replies (1)

Samsung South Africa's replyOfficial

03 Mar 2015, 08:21

Hello ernestank,

Thank you for taking the time to post this wonderful compliment.

We strive to deliver exceptional service to all our Customers and your comments indicate that we are succeeding. We are delighted to hear that our people are willing to go the extra mile to assist.

Samsung Values you as our customer.

Thank you once again for taking the time to post the compliment.

Kind regards
Samsung SA

Samsung South Africa's reply03 Mar 2015, 08:21

Official