TV not working within 3 years

Hi,

My TV (Samsung QLED 65inch – R30000) purchased from Dion wired in December 2018 has just stopped working (switches on but just says ‘QLED’), the TV has almost just turned 3 years old only, I have an extended warranty.

I logged this with Game stores who sent out a technician from Samsung, after examining the TV he categorically stated to my wife that because it is an extended warranty, they will not replace or credit and will look to repair and will be back to collect the unit.

The back of the warranty in fine print says that the retailer will make the sole decision on whether they will repair, replace or refund, I was not made aware of this when taking out the warranty however, should have read first I suppose.

I am an avid Samsung supporter and have purchased a K950 soundbar and fridge as well.

The TV has not turned 3 years yet and cost me quite a bit, I am really not looking for a repair as my assumption is that this will be a reoccurring problem and was not a good purchase in the first place (These types of TVs should last approx. 10 years before issues). I would prefer a store credit to purchase another Samsung TV.

Very unhappy Samsung customer, please assist. (I have lodged a complaint with Game stores also however, no response)