MC
Matthew C
1 reviews | Active since May 2017
01 Mar 2021, 20:03
Tv lost in transit and no one knows anything
Dear Samsung, the service from your customer service is shocking, trying to get feedback for my 32" tv from Oct 2020 till now as to when it will be delivered, getting told all different stories, I called in about 50 times, spent about R800 worth of airtime for a tv thats worth 3600??? Your agents put me on hold most of the times for 15mins and never come back, also promises call backs and nothing, just today was promises a call back and still nothing, is this the service you give your customers? Will I be credited for my airtime???
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Replies (4)
Samsung South Africa's replyOfficial
02 Mar 2021, 08:06Good morning Matthew,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Samsung South Africa's reply02 Mar 2021, 08:06
Official
Good morning Matthew,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
MC
Matthew C's updateReviewer Update
02 Mar 2021, 13:49Still nothing and I am on call with your cc now, just put on hold with no answers
MC
Matthew C's update02 Mar 2021, 13:49
Reviewer Update
Still nothing and I am on call with your cc now, just put on hold with no answers
MC
Matthew C's updateReviewer Update
02 Mar 2021, 21:40Called in, was on hold for 15mins again today, agent said she will call me back once again and no call back???? What type of service is this????
MC
Matthew C's update02 Mar 2021, 21:40
Reviewer Update
Called in, was on hold for 15mins again today, agent said she will call me back once again and no call back???? What type of service is this????
MC
SAMSUNG IS THIS THE SERVICE YOU PROVIDE? NO FEEDBACK AND
CALLED YOUR CALL CENTRE A NUMBER OF TIMES, NOTHING????
Matthew C's updateReviewer Update
04 Mar 2021, 14:51SAMSUNG IS THIS THE SERVICE YOU PROVIDE? NO FEEDBACK AND
CALLED YOUR CALL CENTRE A NUMBER OF TIMES, NOTHING????
MC
Matthew C's update04 Mar 2021, 14:51
Reviewer Update
SAMSUNG IS THIS THE SERVICE YOU PROVIDE? NO FEEDBACK AND
CALLED YOUR CALL CENTRE A NUMBER OF TIMES, NOTHING????