JB
Joachim B
1 reviews | Active since Jan 2021
12 Jan 2021, 13:46
TV Claim **** ran by Samsung
Good day I just need to find some clarity regarding this issue. I have spoken to Devon at the call center on Friday (12.12.2020) and he informed me that the claim has only been approved on Monday (07.12.2020). The first time I have sent an mail was on the 23rd of October as can be seen below, so why was it only approved 45 days later (6 weeks) which was the original delivery date? Could you please assist with this issue because since the 23rd of October 2020 I have not heard anything back from you (no mail, no phone call nothing)+
Believe it or not but I have sent mails to them regarding this matter and no response was received as if they just don't care about customers.
Disgusted
Helpful (0)
Replies (4)0
Replies (4)
Samsung South Africa's replyOfficial
12 Jan 2021, 13:48Good Day Joachim,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
Samsung South Africa's reply12 Jan 2021, 13:48
Official
Good Day Joachim,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
Samsung South Africa's replyOfficial
13 Jan 2021, 10:25Sincere apologies we have requested feedback with the relevant departments and will advise accordingly. ^NM
Samsung South Africa's reply13 Jan 2021, 10:25
Official
Sincere apologies we have requested feedback with the relevant departments and will advise accordingly. ^NM
Samsung South Africa's replyOfficial
14 Jan 2021, 08:27Good Day Joachim,
Your concerns have been duly noted
We apologize for the inconvenience and undue frustration, this has caused.
Kindly note that the claim was previously rejected due to submitting incorrect documents . Claim was only approved after we have received the correct proof of purchase.
If you experience a delay ,it doesn't necessarily mean there is something wrong. All information and documents you submit via email are no longer reviewed through our automated verification method but manually.
Thank you for your patience and understanding.
Your concerns have been duly noted
We apologize for the inconvenience and undue frustration, this has caused.
Kindly note that the claim was previously rejected due to submitting incorrect documents . Claim was only approved after we have received the correct proof of purchase.
If you experience a delay ,it doesn't necessarily mean there is something wrong. All information and documents you submit via email are no longer reviewed through our automated verification method but manually.
Thank you for your patience and understanding.
Kind Regards,
Samsung ZA
NM
Samsung South Africa's reply14 Jan 2021, 08:27
Official
Good Day Joachim,
Your concerns have been duly noted
We apologize for the inconvenience and undue frustration, this has caused.
Kindly note that the claim was previously rejected due to submitting incorrect documents . Claim was only approved after we have received the correct proof of purchase.
If you experience a delay ,it doesn't necessarily mean there is something wrong. All information and documents you submit via email are no longer reviewed through our automated verification method but manually.
Thank you for your patience and understanding.
Your concerns have been duly noted
We apologize for the inconvenience and undue frustration, this has caused.
Kindly note that the claim was previously rejected due to submitting incorrect documents . Claim was only approved after we have received the correct proof of purchase.
If you experience a delay ,it doesn't necessarily mean there is something wrong. All information and documents you submit via email are no longer reviewed through our automated verification method but manually.
Thank you for your patience and understanding.
Kind Regards,
Samsung ZA
NM
JB
Joachim B's updateReviewer Update
24 Jan 2021, 09:57According to you (Samsung) it was approved on 07.12.2020, that means delivery will be at the latest on 01.02.2021. Even though I have sent all my documentation through on 23.10.2020. That was 3 months ago, 13 weeks that is a total of 93 days ago. I will wait till 01.02.2021 that will be 8 weeks then, or you give me a date to tell me when I will have my tv.
JB
Joachim B's update24 Jan 2021, 09:57
Reviewer Update
According to you (Samsung) it was approved on 07.12.2020, that means delivery will be at the latest on 01.02.2021. Even though I have sent all my documentation through on 23.10.2020. That was 3 months ago, 13 weeks that is a total of 93 days ago. I will wait till 01.02.2021 that will be 8 weeks then, or you give me a date to tell me when I will have my tv.