Trying to ******* Clients

I send in a Galaxy Tab 10.3 in for repairs via my Telkom account.The Tab was still under Guarantee and first Smartlab stated that the Charging block is faulty and that this is not covered by the warrantee and when we rejected the quote ( over R 1 000.00 ) then they have chainged their story to it being the battery.We still rejected it as we believe it is under warrantee.Now they want to charge us a handeling fee to return it.Thes ****** just want to take the customers for a ride and then think we will fall for this.