LI
Luke I
1 reviews | Active since May 2018
06 May 2024, 09:57
Trying to pull the wool over your eyes
Yet another 5 days without getting a response from this "world renowned store" Got a call though from a Senior customer agent who told me squat about my problem, requested me to give my order number to him and then sweet f all about it. I will continue my posting here until it is resolved by management and not "senior agents"
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Replies (2)
Samsung South Africa's replyOfficial
06 May 2024, 09:58Good day Luke,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^KK
Samsung South Africa's reply06 May 2024, 09:58
Official
Good day Luke,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^KK
LI
Luke I's updateReviewer Update
08 May 2024, 13:23Not good enough, this flipping process had been over 5 weeks now. I want a manager to sort my problem out snd I want some sort of rectification done for me
LI
Luke I's update08 May 2024, 13:23
Reviewer Update
Not good enough, this flipping process had been over 5 weeks now. I want a manager to sort my problem out snd I want some sort of rectification done for me