“Trustable brand”

Hi Samsung,

We bought our “luxury” brand fridge from Hirsch’s Centurion a month ago. After reporting odd sounds and the fridge not cooling within the first week you sent your team out. After the first call out your team apologized and promised an exchange, then called out your team for a second time and decided to close our ticket on the system without any solution.

We are now sitting with a R30k broken fridge that is less than a month old.

Slow clap for your ridiculous support team that is doing a great job at harming your brand.