LC
Leon C
1 reviews | Active since Jun 2013
04 Jul 2015, 14:30
Truly stellar warranty repair
On Friday my 5 yo knocked my Galaxy Note 4 off the kitchen counter and smashed the screen. I took it to Samsung and within 10 minutes my phone was booked in for repair. I had my kids with me and the staff fired up some games for them on the tablet while i waited. So i was well impressed with the efficient an friendly service. Needless to say i was blown away when i was sent a text 2 hrs later to tell me that my phone was ready for collection. Best part of it all was it did not cost me a cent. Needless to say you have a very satisfied customer , and a 5 year old grinning from ear to ear because he thought he was grounded for life.
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Replies (1)Samsung South Africa's replyOfficial
06 Jul 2015, 08:18Hello biglee2001,
Thank you for your encouraging message.
At Samsung our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service.
We appreciate you taking time to comment on your experiences with us.
Kind regards
Samsung SA
Thank you for your encouraging message.
At Samsung our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service.
We appreciate you taking time to comment on your experiences with us.
Kind regards
Samsung SA
Samsung South Africa's reply06 Jul 2015, 08:18
Official
Hello biglee2001,
Thank you for your encouraging message.
At Samsung our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service.
We appreciate you taking time to comment on your experiences with us.
Kind regards
Samsung SA
Thank you for your encouraging message.
At Samsung our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service.
We appreciate you taking time to comment on your experiences with us.
Kind regards
Samsung SA
