1 reviews | Active since Oct 2020
Truly disappointed in Samsung terrible service
Hi there. I'm working in a Vodacom Shop in PE.Samsung was advertising the Sisonke competition where as if the customer purchases a qualifying Samsung device, they will win a Samsung 75 inch TV and the consultant who assists them will win a 55 inch TV. My client informed me that he won a TV. I received no call back from Samsung. I then called, the lady could not even assist me. She did not even know about the competition. I had to screenshot and send her the email regarding the competition. Quite pathetic if you ask me. If someone can please contact me as I am quite disappointed in this. It's bad advertising something and then when you win, it's "apparently not valid".. My contact number is *** or ***. Samsung is such a huge company. I'm truly disappointed!!
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA
LZ
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA
LZ
Thank you for taking my call.
As per our telephonic conversation, please forward the details via email so we can assist further.
Thank you for choosing Samsung.
Regards
LZ
Thank you for taking my call.
As per our telephonic conversation, please forward the details via email so we can assist further.
Thank you for choosing Samsung.
Regards
LZ