CS
CJ S
1 reviews | Active since Nov 2010
03 Nov 2020, 12:40
Trouble again with Samsung Washing Machine
I have a 9kg washer / 6kg dryer Samsung Ecobubble washing machine. Samsung have replaced this unit twice already. The most recent machine, I only received at the end of September, and after 4 times of use, it has a new problem / error code. I would like a credit, to purchase another series of machine, as these machines are just not working for me. Please contact me ASAP! I have already sent through all documentation to ZABookings.
Thanks CJ
Helpful (0)
Replies (15)0
Replies (15)
Samsung South Africa's replyOfficial
03 Nov 2020, 13:02Hi CJ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's reply03 Nov 2020, 13:02
Official
Hi CJ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
CS
CJ S's updateReviewer Update
03 Nov 2020, 13:09Thank You - Look forward to hearing from you soonest.
CS
CJ S's update03 Nov 2020, 13:09
Reviewer Update
Thank You - Look forward to hearing from you soonest.
Samsung South Africa's replyOfficial
03 Nov 2020, 18:30 Thank you for being patient with us. ^NM
Samsung South Africa's reply03 Nov 2020, 18:30
Official
Thank you for being patient with us. ^NM
CS
CJ S's updateReviewer Update
04 Nov 2020, 10:16I am still waiting for someone to call me?
CS
CJ S's update04 Nov 2020, 10:16
Reviewer Update
I am still waiting for someone to call me?
Samsung South Africa's replyOfficial
04 Nov 2020, 11:09Rest assured they will contact you.^NM
Samsung South Africa's reply04 Nov 2020, 11:09
Official
Rest assured they will contact you.^NM
CS
CJ S's updateReviewer Update
04 Nov 2020, 14:28I won’t rest until I receive that call. The previous time it took two months to resolve - so excuse me for being annoyed and impatient.
CS
CJ S's update04 Nov 2020, 14:28
Reviewer Update
I won’t rest until I receive that call. The previous time it took two months to resolve - so excuse me for being annoyed and impatient.
Samsung South Africa's replyOfficial
05 Nov 2020, 07:34Morning CJ, I totally understand, ill follow it up with the Advisor. ^NM
Samsung South Africa's reply05 Nov 2020, 07:34
Official
Morning CJ, I totally understand, ill follow it up with the Advisor. ^NM
CS
CJ S's updateReviewer Update
05 Nov 2020, 13:06Please let me know what they say - as I have not been called to let me know what the outcome is?
CS
CJ S's update05 Nov 2020, 13:06
Reviewer Update
Please let me know what they say - as I have not been called to let me know what the outcome is?
Samsung South Africa's replyOfficial
05 Nov 2020, 14:35I have addressed the issue to get the matter resolved. ^NM
Samsung South Africa's reply05 Nov 2020, 14:35
Official
I have addressed the issue to get the matter resolved. ^NM
Samsung South Africa's replyOfficial
05 Nov 2020, 17:12Hi CJ,
We have been in contact with you , to get the matter resolved. Will keep you posted on the progress.^NM
We have been in contact with you , to get the matter resolved. Will keep you posted on the progress.^NM
Samsung South Africa's reply05 Nov 2020, 17:12
Official
Hi CJ,
We have been in contact with you , to get the matter resolved. Will keep you posted on the progress.^NM
We have been in contact with you , to get the matter resolved. Will keep you posted on the progress.^NM
CS
CJ S's updateReviewer Update
05 Nov 2020, 17:39Thank you -I do appreciate it.
CS
CJ S's update05 Nov 2020, 17:39
Reviewer Update
Thank you -I do appreciate it.
CS
CJ S's updateReviewer Update
10 Nov 2020, 11:20Linda called me last week to try and resolve but since then I have not heard a word on what the outcome of the situation is? Please advise.
CS
CJ S's update10 Nov 2020, 11:20
Reviewer Update
Linda called me last week to try and resolve but since then I have not heard a word on what the outcome of the situation is? Please advise.
Samsung South Africa's replyOfficial
10 Nov 2020, 14:12I will follow it up and revert .^NM
Samsung South Africa's reply10 Nov 2020, 14:12
Official
I will follow it up and revert .^NM
CS
CJ S's updateReviewer Update
11 Nov 2020, 13:01Have you received any feedback, as to what the delay is?
CS
CJ S's update11 Nov 2020, 13:01
Reviewer Update
Have you received any feedback, as to what the delay is?
CS
CJ S's updateReviewer Update
04 Dec 2020, 13:22Thank You. My problem has been resolved. I appreciate the effort in getting this matter resolved swiftly.
CS
CJ S's update04 Dec 2020, 13:22
Reviewer Update
Thank You. My problem has been resolved. I appreciate the effort in getting this matter resolved swiftly.