AM
Andre M
1 reviews | Active since Jan 2018
14 Mar 2022, 15:18
Tricking innocent customers into signing long-term contracts.
I was "*******" into signing a contract with MTN for a Samsung S21FE phone and a Samsung tablet. It has been more than a month and I still have not received the tablet and despite all my efforts to make contact, MTN and Samsung has not provided me with a official response. Essentially I have signed a 2 year contract for a device and the supplier is not delivering it and they are avoiding me. This may be a ****, I am still trying to determine if the service is shocking or if they **** to me.
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Replies (4)
Samsung South Africa's replyOfficial
14 Mar 2022, 15:21Good afternoon Andre,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Samsung South Africa's reply14 Mar 2022, 15:21
Official
Good afternoon Andre,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
AM
Andre M's updateReviewer Update
14 Mar 2022, 15:29The Samsung BOT at work. I see that you post the same message to all customers but I don't see you confirming the tablet that you **** to them about is being delivered?
AM
Andre M's update14 Mar 2022, 15:29
Reviewer Update
The Samsung BOT at work. I see that you post the same message to all customers but I don't see you confirming the tablet that you **** to them about is being delivered?
AM
Andre M's updateReviewer Update
15 Mar 2022, 20:05you are my biggest fan? are kidding me? did you not plan when you entered into the contract with MTN? How did this become my problem?
Stop trying your marketing nonsense on me and give me my tablet that you told me I would get. You are not even attempting to give me a date.
Stop trying your marketing nonsense on me and give me my tablet that you told me I would get. You are not even attempting to give me a date.
AM
Andre M's update15 Mar 2022, 20:05
Reviewer Update
you are my biggest fan? are kidding me? did you not plan when you entered into the contract with MTN? How did this become my problem?
Stop trying your marketing nonsense on me and give me my tablet that you told me I would get. You are not even attempting to give me a date.
Stop trying your marketing nonsense on me and give me my tablet that you told me I would get. You are not even attempting to give me a date.
AM
Andre M's updateReviewer Update
16 Mar 2022, 13:48What now Samsung? I paid you and I signed your contract and you did not send me my device? Are you "*****ing" from your customers? I needed a tablet, that is why I signed with you. Where is my tablet?
AM
Andre M's update16 Mar 2022, 13:48
Reviewer Update
What now Samsung? I paid you and I signed your contract and you did not send me my device? Are you "*****ing" from your customers? I needed a tablet, that is why I signed with you. Where is my tablet?