TM
Tshepiso M

1 reviews | Active since Aug 2016

05 Aug 2016, 12:40

Treating a customer UNFAIRLY

<p>I bought a cellphone , Samsung S5 online through a store that I found on Pricecheck , few months later i accidentally dropped my phone , i took it to Samsung Store in Sandton they looked at it , asked me to bring proof of purchase , which i did but then was told its not covered under warranty as my phone was not manufactured in SA , what proof do I have they are not lying to me ...my phone was in a proper samsung box, its no different from other samsung s5 phones, it even has a warranty card and i saw no mention of any other country on the box, i feel unfairly treated that i suddenly cannot get the benefit of a free screen replacement, as much as Samsung is promoting the whole free screen replacement thing, i think its just a lie , once you claim then they start having stories.This is just unfair</p>

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Replies (2)
Samsung South Africa
Samsung South Africa's reply05 Aug 2016, 14:31
Official

Hi Tshepo ,

This is to acknowledge the receipt of your complaint.

Kindly note that the query is currently escalated to our Voice of customer team under reference number: ********** 390

A senior customer service execute will contact you with further discussions on this matter.

Regards,

Samsung Team.

Samsung South Africa
Samsung South Africa's reply11 Aug 2016, 08:28
Official

We believe that one of our Customer Services Executive has been in contact with you and discussed your concerns in detail.

Please accept our sincere apologies for the overall inconvenience and frustration caused.

Kind Regards

Samsung South Africa