EB
Elizma B

1 reviews | Active since Dec 2017

30 Dec 2017, 07:54

Travel voucher

I purchased a Samsung French door fridge/freezer. It is advertised that on buying this product, I qualify for a travel voucher. I have sent thorough the model number 3 times via sms,as per instructions and was supposed to recieve a conformation sms, which I never got. Tried to phone the toll free numbers, but offices are closed. Was other people able to claim vouchers?

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Replies (1)
Samsung South Africa
Samsung South Africa's reply15 Jan 2018, 11:06
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards

SamsungSA