Trade-In ****

Following our telephonic conversation, I was made aware of the fact that payment cannot be made as promised on more than one occasion, due to Samsung not doing their payment.

This leads me to believe that agreements are not being honored. I was told that communication would have been sent out today. It is almost 13:00 and nothing has been done. Was it not the responsibility of Samsung or The Renegrade8 Team to forward notifications earlier this morning.

I would like to inform you that I am in dire need of the funds and I cannot wait till the end of the week. The date given was 4 July 2022 and whatever happens between the trade-in company and Samsung should not impact the client negatively.

I am disappointed in the lack of communication and urgency you have for your clients. You expect us too understand and be patient when you explain the waiting times and processes for payment after receipt of the handset, yet you are not keeping to your word.

I urge you to relook at how you are doing things in terms of payment structures that will benefit all parties involved.