1 reviews | Active since Aug 2011
Trade-in Promo Fail
Purchased an S23 Ultra since I found the trade-in promo to be attractive.
My trade-in device was collected 17 March. Regenerate sent a generic mail on 13 April saying they're experiencing delays and payment would be done in 7-10. I emailed Regenerate on 26 April for a follow up, to date no response.
Contacted Samsung via Whatsapp chat on 5 May for recourse, was advised to send a mail to *** Mail was sent same day. A week later and no response from Samsung either.
Samsung obviously runs these promos in the hope of attracting and holding on to customers. The poor experience I've had will have the opposite effect. Was considering Apple but then the Samsung "deal" looked really good. It seems there was a catch.
Be very wary if you're hoping to take advantage of their trade-in promo.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
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Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM