BP
Basil P
1 reviews | Active since Apr 2015
15 Jun 2023, 21:49
Trade in payment delay
Bought a S23 on the trade in deal. Now my trade in payment is being delayed. Poor
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Replies (2)
Samsung South Africa's replyOfficial
16 Jun 2023, 08:49Good day Basil
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply16 Jun 2023, 08:49
Official
Good day Basil
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
BP
Basil P's updateReviewer Update
23 Jun 2023, 06:39So Samsung (Guy by the name of Vaughn) did get hold of me and basically blamed Regenerate for the delay. Regenrate in turns blames Samsung for "not releasing the remittance". Sent a mail to Vaughn after this reply from Regenerate and no response to date. Paid for the phone on 09 May and still no deposit refund! Very, very poor Samsung.
BP
Basil P's update23 Jun 2023, 06:39
Reviewer Update
So Samsung (Guy by the name of Vaughn) did get hold of me and basically blamed Regenerate for the delay. Regenrate in turns blames Samsung for "not releasing the remittance". Sent a mail to Vaughn after this reply from Regenerate and no response to date. Paid for the phone on 09 May and still no deposit refund! Very, very poor Samsung.