TRADE IN NON PAYMENT. If it smells/looks like a **** it probably is. This is effectively theft.

Item: Samsung South Africa
Rating: 1
Author: Daneel S

If the person responsible for payment switches off his phone then you know it's blatant theft/****. (David Cronje - Trade-In Product Manager)

It's been 2 months since Regener8 courier collected my trade in phone and I still haven't been paid for it.

I was originally promised payment on 14 May only to receive a mail that says payment has been delayed by 7-10 business days. That timeframe lapsed today and when I phoned this morning I was told that my payment will be delayed again.

I was then promised my issue will be escalated and I should hear back in 3 business days. After all the other false promises I'd have to be a complete idiot to believe that.

STAY AWAY PEOPLE!!!

At least the call center people are still friendly even though they have to take the punches for the ****my higher ups.

Helpful (0)

Replies (3)

Samsung South Africa's replyOfficial

27 May 2024, 11:55

Good day Daneel

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.

We have noted your concerns and we are currently investigating the matter further.

Your complaint has been assigned to our escalations department and we will be in contact with you.

Kind Regards,
SamsungZA
^NM

Samsung South Africa's reply27 May 2024, 11:55

Official

Daneel S's updateReviewer Update

27 May 2024, 16:41

I spent the whole of today phoning (17 times) the David Cronje responsible for payment and he did not once answer the phone even though his colleagues say he is in his office. This is absolutely pathetic that a customer needs to go through all of this only to get empty promises.

Daneel S's update27 May 2024, 16:41

Reviewer Update

Daneel S's updateReviewer Update

28 May 2024, 14:52

I was called this morning 09h00 by a Vaughan in escalations. I was told I need to forward a mail so that they can escalate it further, I sent that mail while I was on the phone with the him.

After not hearing anything from them the whole day I phoned again at 14h30 only to be told he hasn't checked for my email and that since my query isn't 24hours old it's not a priority. (I logged my complaint yesterday morning)

I've not been paid for this device I sent in for 2 months ago and have been delayed by weeks now yet I'm still not seen as a priority in their eyes.

Daneel S's update28 May 2024, 14:52

Reviewer Update