DE
Declan E
1 reviews | Active since Feb 2017
05 Jul 2022, 11:10
Trade in debacle
This is specifically to Samsung's trade in promotion for the their new range of cellphones. My device qualified and was given a date for payment of my old device.
A month later still no payment and the regen8 third party has stopped responding to emails.
So seems Samsung Sa is not willing to keep to it's advertised promises as well keeping at any stage of the process.
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Samsung South Africa's replyOfficial
05 Jul 2022, 11:12Good day Declan ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards, SamsungZA:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards, SamsungZA:^NM
Samsung South Africa's reply05 Jul 2022, 11:12
Official
Good day Declan ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards, SamsungZA:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards, SamsungZA:^NM