1 reviews | Active since Jul 2011
trade-in chaos system
I recently used the Samsung trade-in program. The communication has been s****py and one had to make a number of deductions to try and keep up with the communication from different companies! Then by some miracle of corporate "ingenuity" they decided to arrange for the two packages to be collected as one - not informing me of it! I then had to beg, plead and sent a number of mails -half which went unanswered and others just talk BS to get the second device couriered. Then, after they take a few days to assess the device on is informed that they keep the device in storage for 20 days before payment. ok the goal post moved again. now today, a day before the payment, I am notified that Samsung is a bit busy and can not process the payment. Work OVERTIME or do some magic like the rest of the word outside corporates, but live up to promises made to clients!!!
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM