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Peter M
1 reviews | Active since Feb 2013
17 Mar 2022, 20:09
Trade in assistance T&Cs....
Very disappointed that Samsung only offers device trade in assistance when you buy phones cash from them. I have ordered the S22 Ultra from Telkom but I'm considering canceling the deal because they aren't interested in entertaining anything it's still your product and you are still receiving full price for it! I find it strange because the people that can afford to pay for the phone cash are the people that don't need the discount and trade in assistance!!
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Samsung South Africa's replyOfficial
18 Mar 2022, 08:00Good day Peter,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply18 Mar 2022, 08:00
Official
Good day Peter,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM