Trade in a complete waste of time and energy

On 11th November, I upgrade from a Fold 3 for the latest flagship from Samsung - Fold 5 and followed the trade in process on offer for R15k cash back.

Handset was collected by Regener8 and they had informed me that I will be paid in 14 - 20 days.

I contacted them 3 day prior to payment they stipulated and they advised there wasnt any anticipated delay. The day prior to the payment being done, 14th December, I received an email stating there would be a delay as they didnt receive the payment from Samsung to process the payment to me.... what a joke... doesnt Samsung have money to pay for the promotions????

Then now I have been told after contacting Samsung themeselves, only to everytime be sent back to Regener8 who tell me the same story over and over.... Samsung hasnt paid them, so they cant confirm a date.

Last commuincations is that it will possibly be done in January next year, but when they receive payment from Samsung, there would be a further 3 days delays.... like why??? which decade does it take that long for a transfer to occur that long....

Wonder if I will ever get this resolved as its a blatant lie of what they offer and the terms of their own promotions.

Extremally dissatisfied once again by Samsung