SG
Slaven G
1 reviews | Active since Apr 2017
21 Dec 2022, 19:45
Total mess
I wanted to buy 1 TV, and due to some glitch on Samsung website, I was charged for 3 TVs. It took a month to resolve. I got a refund for 1 TV and I am still waiting for my 2nd refund. IT seems SAMSUNG paid it into the wrong credit card and now they are refusing to pay me back. I am livered.
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Samsung South Africa's replyOfficial
21 Dec 2022, 19:47Good evening Slaven,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^;NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^;NM
Samsung South Africa's reply21 Dec 2022, 19:47
Official
Good evening Slaven,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^;NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^;NM