Total lack of service

I handed my phone in for repair on Saturday 13 June. The young lady advised that it would take 3-4 days to repair the device. The first I heard anything back from Samsung was on Tuesday 23 June (6 working days). I accepted the quote, so I would hope that I would have received a call to say the phone is ready. So far 10 working days.<br> Then trying to call the SmartCare centre is a TOTAL joke. The phone rings with no answer or shows line busy.<br> <br> I am really disgusted with this level of service.