1 reviews | Active since May 2011
Total lack of BACK UP - and CUSTOMER SERVICE!
On Monday 11/6/18 I contacted Hirsch's Store in Somerset West, requesting that Samsung come to my home, as I was experiencing issues with my Samsung TV. On 13/6/18 the representative from Hirsch's contacted me to find out whether I have been contacted by Samsung, to wish I responded no and also told her to inform Samsung to "go to hell"! Considering the amount of Samsung Appliances I purchased over the years and then to be let down like this is unacceptable! For those considering purchasing Samsung Products, may I suggest you find another brand as you will be disappointed, due to a total lack of "back up service and customer services. And for me, no more Samsung!
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We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***
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Samsung Team