Top service from Samsung appliances

I had my Samsung frost free fridge/freezer with water dispenser since 2020. It is a beautiful hassle free fridge. However, recently I notice that my bottom freezer drawer gets frozen shut. It has never happened in the past. I contacted Samsung and they advise to reset the fridge providing the necessary instructions. I tried it out. This entails the fridge to be off for at least 8 hours. On the good side, nothing went warm in the fridge or melted in the freezer (the freezer does have a 16 hour freezer back up drawer). Note that this was done from about 9pm to 6am (we dont use the fridge much during this time).

However, to my dismay the bottom still froze up. I contacted Samsung again, this time they (Njabulo Tshabalala) suggested sending out a technician to my home to have a look. After providing the relevant details, the next day we received a call from the tech who said he will be at our home in about 30 minutes. He (I think his name was Sipho) came on time and had a look. He seemed to have an idea and began working. He made sure no mess was made and laid down a towel to catch the ice from falling on the floor. After a short while he sorted out the problem and then also tested the circuits to make sure it was not just a ice blockage. All was fine and he closed it up and it is now working 100%. We were very impressed by Sipho (the technician) and Njabulo Tshabalala (Samsung consultant). Surprisingly we still find Big companies like Samsung who go out of their way to help small customers. BTW, we were not charged at all for this wonderful service.

Keep it up Samsung! You will still have us as customers for generations to come.

Mrs Fareed