Top of the range Samsung 75-inch SMQLED 4K-Q60B

CEO Samsung Electronics

Dear Mr Jong-hee

We placed and purchased online a Top of the range Samsung 75-inch SMQLED 4K-Q60B from one of your suppliers Incredible Connection on the 25th of November 2022 Order Number :#*** ( Attachment). A week later the TV was delivered and erected in the Lounge in perfect conditions and in a perfect environment for the last 2 years. In September, November 2024 we started noticing the TV was closing down now and again, and did our first call out with Samsung Customer service Ref TMHQ8920 on the 22 December.2024. On the 20/01/2025 the TV started coming on and off and finally stopped working, and placed an assessment call out with Samsung TM Electronics job number TMHQ89258A ( Attached) of R600 call out fee. His assessment was that a new Main Board and screen had to be replaced at a cost of R12402.75

1) Now firstly I question the timing of the fault occurring within the 2-year warranty period and packing up a month out of warranty. 2) The assessment of the Samsung T M Electronics technician fault finding as he states the screen and main board have to be replaced, as I can get the Screen to come on, and it immediately switches off. Does this mean that the screen and main board are interconnected? 3) This TV looks brand new and in perfect environmental conditions and do Samsung make top range products to last 2 years. 4) Why are the Customer service advisors so cagey and programed to make sure they advise the Customer that the are liable for repairs. 5) That if a top of the range Sumsung product sold by Incredible Connection at a good price was moved as old stock!!!!!! and would not last longer than 2 years.

This has not been a good experience with the Samsung Product and considering delivering the product and dumping it in front of your H/O for your evaluation.

Yours Sincerely Mark Hall ***