Top Management unresponsive after 6 weeks

I took in my tablet in for a warranty repair in early January 2015.After 3 weeks,I got it back with missing parts( front camera and light sensor etc) . I again then send it back to Head office, awaiting a quick repair as this was a mistake from their technician department, as they took it out and lost the parts.<br> <br> I was contacted by management a few times, explaining them all the same story, over and over. Each time they promise me that this matter would be resolved in the next few days, only to be contacted by someone new,for me to explain the matter and again being promised the same thing. <br> <br> I pay a monthly subscription for my tablet and for over two months now,PAYING,I still have no solid feed back regarding if the parts have been received or if my tablet is being replaced by the top management,they claim to be.<br> <br> I am over trying to get hold of someone in the repair department, only to be transferred over and over, to different people with no plan and clearly no communication among themselves.So far I am paying for a service and a product that I almost have to beg them to help me with.<br> <br> This was clearly an example of top management FAILING