gg
gg.baron gg.baron
1 reviews | Active since Jul 2016
21 Dec 2018, 13:49
top loader 15 kg complain
Hi I have booked this job ********** 97 and ********** 32 more then 3 months ago.Thy doing trouble shooting after trouble shooting.Thy never bothered to sent a technician to the client.The last call thy said thy going to sent some one but never told me that thy need the serial number.And now the the client cant use the top loader any more.What stand me now to do as the retailer .Because we are getting hand over and I cant afford that.
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Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
21 Dec 2018, 13:52Good day Gregory
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^MC
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^MC
Samsung South Africa's reply21 Dec 2018, 13:52
Official
Good day Gregory
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^MC
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^MC
Samsung South Africa's replyOfficial
21 Dec 2018, 14:00Good day Gregory
Herewith your reference number:
***
Regards,
SamsungSA:^LZ
SamsungSA:^LZ
Samsung South Africa's reply21 Dec 2018, 14:00
Official
Good day Gregory
Herewith your reference number:
***
Regards,
SamsungSA:^LZ
SamsungSA:^LZ
gg
gg.baron gg.baron's updateReviewer Update
27 Dec 2018, 09:57Hi as from the 21st of this month no one called the client to make arrangements. Already 6 month as past from the 1st booking of the top loader and still no agent.The client are talking about handing me over and I will not allow that I have already make arrangement with the client for a new 1.Please rebook this job for credit.
gg
gg.baron gg.baron's update27 Dec 2018, 09:57
Reviewer Update
Hi as from the 21st of this month no one called the client to make arrangements. Already 6 month as past from the 1st booking of the top loader and still no agent.The client are talking about handing me over and I will not allow that I have already make arrangement with the client for a new 1.Please rebook this job for credit.