Top-end TV issue, under warranty, no feedback or response from anyone, including CEO escalation

I have listed the issue in this post on HelloPeter:

hellopeter.com/samsung-south-africa/reviews/top-end-tv-issue-under-warranty-no-feedback-or-response-from-anyone-including-ceo-escalation- **********

I have posted a comment, which is through Facebook, so unlikely Samsung will see it:

Hi

I have received a call from a Samsung provider who notified me that they have cancelled their call with me and have re-logged the query with something called VOC. With a lady named "Xolile" at Samsung.

They have noted that they want the previous service provider to deal with the call, and not them. No one has been on-site to inspect or handle this.

I'm not sure what the process is now?

I feel like I'm in the middle of a battle between Samsung and their providers, none of who want to take ownership. This is a damaged product still under warranty...

Is it not possible that Samsung can just authorise or give someone the go-ahead to deal with this.

I assume the plan is to run me in circles until I just give up. Which is working. And thats a pity.

Jason