To say iam angry would be an understatement!

My case with ref number***) with Samsung has been handled very poorly. It's angering to the core I spoke to Tiffany from Samsung Head Office, as The senior manager and the call was unprofessional and rude today . She only changed her tone when I told her I was recording the call, and she even threatened to close my case because I was “talking over her.” yes iam frustrated who wouldn't?! Is that how you treat your Customers? I am frustrated because I still have no TV and no solution.

Samsung called me yesterday but did nothing. No technician has been sent. I have no TV, no refund, and no progress at all.

When I asked about turnaround times, Tiffany told me Samsung has no turnaround time. She could not give me any timeframe, even when I asked if I might wait a month. This is not acceptable for a faulty product.

I asked for Samsung’s official policy in writing. Instead of providing a proper Samsung document, she told me to to make use of google clearly saying “use Google wisely” and then sent me an unsigned handwritten note, which I cannot accept.

This case has not been handled properly. I want official documentation from Samsung, on Samsung letterhead, clearly stating their returns and exchange policy for faulty products reported within seven days. As i have shown them and read to her the CPA section 56 I also want urgent action on my case, as I have been left without a TV, without a refund, and without any clear timeline. I want: Immediate action on my case, as I have been left without a TV or refund for too long.