1 reviews | Active since Nov 2018
To be honest - I would rate a ZERO STAR if it was possible!
To be honest - I would rate a ZERO STAR if it was possible! I purchased my Samsung S20 in June this year and was thrilled about the Galaxy buds that was part of the package. I did as they requested, filled in the details on the Samsung Members app - Got my reference number and sent my proof of purchase to them. It is now the 13th of November - I contact them every second day, and they ask for the purchase again. Which I forward and then wait 48 hours to follow up - JUST TO REPEAT THE PROCESS AGAIN. I have been a Samsung supporter for the last 16 years - I have sworn by the brand and most of my appliances (that matter) are Samsung - But I have never been so disgusted in service in my life! And NOONE replies to your emails / calls - only on the members app where they "promise to phone you back" but never do!
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
SS