pP
pantazisangelos P

1 reviews | Active since Oct 2016

22 Dec 2016, 16:38

Tired of samsung

<p>a few months ago i gave my phone in at konstansia kloof my phone did not want to switch on so as i got there my phone was booked in not asking me for any pop okay. i was told this will be sorted in 5 working days </p> <p>5 working days go by no call sms or nothing so i decided i need to go and talk to them but also i could only get ther 2 weeks later because was busy opening a new business. so got ther 3 weeks later still no call sms nothing. asked them what was going on i was told phone was not ready but they have also now craced my lcd when they were triying to open it so they just got it in that day all good so i sit and wait for them to finishe up. ready to go he just needs to do the soft wear then done just needs to charge phone for few min so phone not charging now they realize the inisial fault is the charging jack. not pc board as what was told to me so now open fhone replace that and done i leave with my phone get home 3 weeks later lealize top of screen is lifting up this is a problem but will get to them asap . one night at home sieeng this screen loose and bothering me i see this blue purple line throu the phone next morning phone dead again . my wife takes phone to them the story now they want pop to see if it is out of waranty i tell them yes it is so they cant help me so i told them first time you craked my screen and never put it back together again properly now it becomes my problem sorry samsung this is your not mine i one more then enough to accomadate you now you need to do the same here my ref number when you gave my phone back to me broken after you could not find the problem was ********** 264 my phone ref number back at you broken again and again not me you tec just did not do there jobs rite is ********** 793 hope to hear from you soon during this holiday season and me with out a phone </p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply23 Dec 2016, 09:16
Official

Hi Jolene,

This is to acknowledge the receipt of your complaint.

Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***

A senior customer service execute will contact you with further discussions on this matter.

Regards,

Samsung Team.