RL
Refilwe L
1 reviews | Active since Jul 2018
01 Sept 2020, 14:10
Tired of phone repairs!!!!!
I bought a Samsung A30s from on credit Incredible Connection 22 November 2020, in July the phone started getting hot and restarting itself for no reason. i took it to Incredible connection in East gate and I was told to take it to Samsung East gate for repairs. Long story short, the phone has been booked for repairs twice and the last time they repaired the phone took almost two weeks. I am frustrated because i am still paying for the phone and now I have to take it in for repairs again as there other apps I cannot use on the phone because they won't respond. I just the phone replace not repaired!
Helpful (0)
Replies (8)0
Replies (8)
Samsung South Africa's replyOfficial
01 Sept 2020, 14:20Good day Refilwe,
I trust you are well.
Samsung would like to apologize for the inconvenient caused.
We will log a complaint for you and send you the reference number.
Regards
SamsungSA:
SS
I trust you are well.
Samsung would like to apologize for the inconvenient caused.
We will log a complaint for you and send you the reference number.
Regards
SamsungSA:
SS
Samsung South Africa's reply01 Sept 2020, 14:20
Official
Good day Refilwe,
I trust you are well.
Samsung would like to apologize for the inconvenient caused.
We will log a complaint for you and send you the reference number.
Regards
SamsungSA:
SS
I trust you are well.
Samsung would like to apologize for the inconvenient caused.
We will log a complaint for you and send you the reference number.
Regards
SamsungSA:
SS
RL
Refilwe L's updateReviewer Update
01 Sept 2020, 16:30Please do, this time around I am not accepting a repair for the third time! i want a replacement, this phone is already a mess!
RL
Refilwe L's update01 Sept 2020, 16:30
Reviewer Update
Please do, this time around I am not accepting a repair for the third time! i want a replacement, this phone is already a mess!
RL
Refilwe L's updateReviewer Update
01 Sept 2020, 16:34The phone battery sometimes gets hot, it restarts itself and I sometimes cannot use other apps because they stop working, and i would need to force stop without any luck!
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Refilwe L's update01 Sept 2020, 16:34
Reviewer Update
The phone battery sometimes gets hot, it restarts itself and I sometimes cannot use other apps because they stop working, and i would need to force stop without any luck!
RL
Refilwe L's updateReviewer Update
03 Sept 2020, 09:21I still have not received any feedback from Samsung or Incredible connection, I spoke to the store manager of Incredible connection East gate, by the name of David who was very unpleasant to deal with! My phone still restarts itself and some apps are still not working, they automatically close or I have to force stop. i am still paying for this phone and cannot understand why do i have to pay for a phone that has been fixed twice and still needs to go in for repairs!!!!!!
RL
Refilwe L's update03 Sept 2020, 09:21
Reviewer Update
I still have not received any feedback from Samsung or Incredible connection, I spoke to the store manager of Incredible connection East gate, by the name of David who was very unpleasant to deal with! My phone still restarts itself and some apps are still not working, they automatically close or I have to force stop. i am still paying for this phone and cannot understand why do i have to pay for a phone that has been fixed twice and still needs to go in for repairs!!!!!!
RL
Refilwe L's updateReviewer Update
04 Sept 2020, 08:16Thank you.
Will they be contacting me or should I follow up with them?
Will they be contacting me or should I follow up with them?
RL
Refilwe L's update04 Sept 2020, 08:16
Reviewer Update
Thank you.
Will they be contacting me or should I follow up with them?
Will they be contacting me or should I follow up with them?
RL
Refilwe L's updateReviewer Update
11 Sept 2020, 15:04Today VOC called me back tonify me thats the technicians couldn't find any faulty with rge phone, yet the motherboard and lcd screen were replaced. The consultant suggested thati take the phone to anotherservice centre, this will be the last i purchase anything Samsung, I bet if i were a white person i wouldn't have this problem, i am beyond ****ed!
RL
Refilwe L's update11 Sept 2020, 15:04
Reviewer Update
Today VOC called me back tonify me thats the technicians couldn't find any faulty with rge phone, yet the motherboard and lcd screen were replaced. The consultant suggested thati take the phone to anotherservice centre, this will be the last i purchase anything Samsung, I bet if i were a white person i wouldn't have this problem, i am beyond ****ed!
RL
Refilwe L's updateReviewer Update
16 Sept 2020, 08:47@Samsung my phone is still restarting itself!!!! last night it restarted, this morning I was on a phone call it restarted again, why is it that no one wants help? i am beyond frustrated!!!!!! I have sent an email to VOC and no response, what am I suppose to do with this phone?
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Refilwe L's update16 Sept 2020, 08:47
Reviewer Update
@Samsung my phone is still restarting itself!!!! last night it restarted, this morning I was on a phone call it restarted again, why is it that no one wants help? i am beyond frustrated!!!!!! I have sent an email to VOC and no response, what am I suppose to do with this phone?
RL
Refilwe L's updateReviewer Update
16 Sept 2020, 09:35Just spoke to Thembi from VOC samsung and they are still insisting that the Eastgate service center did not find any fault to the phone and maybe book it in with another service center! where the hell do I get the time to drive around service centers for a ****** R5000.00 phone that cannot be fixed? I work from 08:00am till 17:00pm, where do I get the time?
RL
Refilwe L's update16 Sept 2020, 09:35
Reviewer Update
Just spoke to Thembi from VOC samsung and they are still insisting that the Eastgate service center did not find any fault to the phone and maybe book it in with another service center! where the hell do I get the time to drive around service centers for a ****** R5000.00 phone that cannot be fixed? I work from 08:00am till 17:00pm, where do I get the time?