TILL TODAY MY FRIDGE IS NOT FIXED,PETHETIC SERVICE

On the 31 December 2015 I booked a service call for my fridge with Sumsung, the agent who attended my call on that day was helpful. She advised me that they will send technician to my place on the 3rd or 4th January 2016 of which i understood. On Tuesday the 4th January Someone from Sumsung contacted me and advised about time (he said around 14:00) technician will be in may place. At aroud 15:30 there was no technician, i decided to phone Samsung and spoke to Thando who was not helpful at all, I asked her how far is the technician because i had an appointment by 16:15 on that day, guess what! she said the technician is around soweto he is coming, I asked her nicely please find out if he is till with another customer or he is on the way and she said \let me transfer you to Nonhlanhla"and i her why is so difficult to confirm with your technician if he is on the way to my place or he is still with other customer"