Three toed sloth

<p>As I patiently wait for the response from Samsung voice channel. Its 23hrs later and you still havent gotten back to me. Clearly this request is not prioritized. Are you going to get back to me after 2 weeks again. This was my review:</p> <p>Snail Service</p> <p>I love Samsung products and what they offer. But I didnt think their service in terms of repairs would be any less. I booked in my Note 4 on the 2016-12-28. It had issues with charging/USD port. A few days later i was advised that something is wrong with my battery as well and I had to pay for it. I did not query that as I needed my phone back as soon as possible. I was sent a quote for the repairs and I paid it by the 9th. They're unable to give me the turn around time and everytime I call into their smart care center i do not get a concrete estimated time of completion. My life is at a stand still i use the phone mainly for my work and the phone im currently using does not accomodate my needs. The best Ive been given is that my device has been prioritized for completion. This was on the 18th. This service is unexpected and unacceptable from Samsung smart care. Parts or no Parts they should at least have a decent service level agreement. Hopefully your response is not as slow as your service.</p> <p> </p> <p>Regards</p> <p>S.Pelle</p> <p> </p> <p>And this was your response: </p> <p>Good day Stephen,</p> <p>We have noted your concern, thank you for bringing this matter to our attention.<br />We have referred this matter to our Voice of customers division with reference number: ********** 461 who will be in contact with you in this regard.<br />Our sincere apologies for any inconvenience you may have experienced in this regard.</p> <p>Kind regards</p> <p>Samsung SA</p> <p> </p> <p>So after how long should I expect your voice channel to get back to me? What is your turn around time? Whats your service level agreement?</p> <p>All I need is my device back. Thats all. </p> <p> </p>