THREE MONTHS TO REPAIR A FAULTY GADGET... WHERE IS THE WATCH SAMSUNG?????

DEAR SAMSUNG SOUTH AFRICA,

I AM EXTREMELY DISAPPOINTED AND ANGRY AT THE SAME TIME. ITS BEEN ALMOST THREE MONTHS SINCE MY SISTER TOOK HER SAMSUNG GEAR 2 IN FOR REPAIRS AT THE SAMSUNG STORE IN SOMERSET MALL. SHE BOOKED IT IN WITH LISA RHODES. JP WAS THE MANAGER ON DUTY THAT DAY. THE TECHNICIAN WAS LINDOL.

WITHIN THE THREE MONTHS, SHE HAS BEEN TO THE STORE NUMEROUS TIMES WHERE EACH TIME A DIFFERENT PERSON JUST RESPOND BY SAYING THEY WILL FOLLOW UP AND LET HER KNOW. NO ONE EVER GOT BACK TO HER. SHE WAS IN STORE ONCE WHERE SHE EVEN SPOKE TO WERNER VOLSCHENK - THE REGIONAL MANAGER - AND EVEN HE DID NOT FOLLOW UP AND GOT BACK TO HER AS HE PROMISED. ONCE AGAIN, THE REGIONAL MANAGER, NOT THE STORE MANAGER. EVEN MORE SHOCKING!

WITH ONE OF THE VERY UNPLEASANT VISITS, SHE SPOKE TO THE OTHER MANAGER CALLED KEENAN, WHO WAS EXTREMELY RUDE TO HER AND OF NO HELP WHAT SO EVER. JP WAS VERY HELPFUL TODAY, AND ACTUALLY WALKED TO HER OFFICE IN THE MALL, AND SHOWED HER THE MESSAGE THAT HE SENT, HOWEVER WEATHER THERE WILL BE ANY FEEDBACK ON THAT, I AM SURELY STARTING TO DOUBT.

THERE IS TWO WAYS THIS NEEDED TO BE DONE FROM THE START, EITHER FIX IT, OR REPLACE IT. HOW CAN IT TAKE SO LONG TO FIX A WATCH?

THE REFERENCE NUMBER TO THIS UTTER EMBARRASSING CATASTROPHE, IS ********** 037.

THIS IS SO UNPROFESSIONAL!! I WANT FEEDBACK REGARDING THE LOCATION OF THE WATCH, AS WELL AS THE STATUS OF THE REPAIRS, AND IF ITS NOT READY YET, WHAT YOU ARE GOING TO DO TO RECTIFY THIS SITUATION.