MM
Melody Merrington-Fourie
1 reviews | Active since Sept 2018
24 Aug 2019, 10:09
This is service
I had to get a quote done for a company cell phone. I went to the Samsung store in East Gate mall. The rule is that you have to pay R200.00 upfront for a repair quote to be done. I explained that it’s a company phone and all payments get done from our Durban office. I needed the quote to be emailed to me as well. When the manager on duty the 23rd August at 14h00. Said its ok they will email me the quote and just include the R200.00 on the quote. When I got back to the office the quote was sent at Sent: 23 August 2019 02:50 PM by the person who assisted me Cecilia Ramanugu <***> This is service, was soooooo happy.
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Replies (1)Samsung South Africa's replyOfficial
26 Aug 2019, 09:45Dear Melody
We greatly appreciate your feedback and we are glad you received excellent service from our service team.
We will share the message with the relevant team.
Regards,
LZ
LZ
Samsung South Africa's reply26 Aug 2019, 09:45
Official
Dear Melody
We greatly appreciate your feedback and we are glad you received excellent service from our service team.
We will share the message with the relevant team.
Regards,
LZ
LZ
