This is sad

<p>Battery wouldn't last long on my Galaxy S6(1hour max) before it needed charging however everything else worked perfectly.</p> <p>Booked it in on 16/11/2016</p> <p>Only got it back today at New World Menlyn 22/16/2016 without any repairs done to it(To add insult to injury, the back of the phone is damaged!), and was told to take it to Samsung The Grove (at my expense) to be booked in again and I was told that it wont be a problem that it was opened(voiding the warranty).</p> <p>I get to Samsung The Grove and I'm told that Smartlab doesn't repair Samsungs anymore and that Samsung The Grove does their repairs in house meaning they don't guarantee or warant or cover Smartlab's work(not sure which one applies). The lady did said that they will book in my phone but I'll be billed for any damage done to the phone outside of the scope of the warranty but my phone was handled by Smartlab technicians and I don't know what other damage could have been caused. What I do know is that my phone would at least power on and now it doesn't and its in a much worse condition that it was.</p> <p>Help. <br />Fix?</p>